Captain Fin is proud of the quality and performance of all our products. All warranties only apply within the specified time frame, when the item is used in normal conditions, and for the purpose the product was originally designed. All warranties do

Captain Fin is proud of the quality and performance of all our products. All warranties only apply within the specified time frame, when the item is used in normal conditions, and for the purpose the product was originally designed. All warranties do not cover any damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship. Captain Fin has the sole discretion to determine whether an item is covered under the warranty policy. A valid proof of purchase is required for all warranty claims. Captain Fin is not liable for any items lost in transit. Any shipping claims need to be made with the appropriate shipping company.Apparel and accessories: Captain Fin apparel and accessories are warranted against defects in material or workmanship for 90 days from the original date of purchase. This warranty applies when the product is used under normal conditions and for the purpose the product was originally designed. This warranty does not apply to damage related to normal wear and tear, accident, alteration, improper care, improper fit, misuse or negligence. Workmanship refers to the way the product has been assembled (e.g., stitching, sewn seams, attached trims, etc.), while ordinary wear and tear happens as a result of regular maintenance and use. Be sure to always follow all care label instructions carefully to prolong the life of your apparel and accessories. The Captain Fin warranty program does not cover any defects due to improper fit and any alteration to the product will void warranty. Repaired or replaced items are a continuation of the original warranty, and do not create a new warranty timeline.Warranty is only valid with a proof of purchase from an authorized Captain Fin Dealer (Copy of receipt or bank statement reflecting authorized Dealer also accepted).*If product cannot be repaired and is no longer available, a like item will be selected for replacement at the discretion of the Captain Fin Warranty Team*

Warranty Policy

We would be more than happy to set you up with a warranty claim to see what we can do to help repair or replace your item as long as it falls within our warranty period and was purchased from an authorized dealer of ours. If you think you have receiv

We would be more than happy to set you up with a warranty claim to see what we can do to help repair or replace your item as long as it falls within our warranty period and was purchased from an authorized dealer of ours.&#xA0;<h4 id="how-to-claim">How To Claim:</h4>If you think you have received a faulty or incorrect item(s), please follow the below steps&#xA0;to lodge your claim. Please note your warranty claim will be pending approval.<ol><li>Email us at <a href="mailto:auonline.captainfin@liberatedbrands.com" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">auonline.captainfin@liberatedbrands.com</a></li><li>Provide your Online Order#</li><li>Share supporting images clearly showing the issue you are claiming</li><li>Share any other supporting information that will help us look into your claim and determine the problem</li></ol>One of our friendly Customer Service Team members will be able to assist further based on the information provided and assist with the best solution for you after reviewing your claim and will instruct how to proceed further. We appreciate you taking the time to share the above with us.&#xA0;Things To Remember:<ul><li>If you made your purchase from one of our authorised dealers, you will need to contact the store where the purchase was made to initiate your warranty claim.</li></ul>

Warranty Procedure

Captain Fin

Warranty Information

Products & Warranties

Christmas return period

What’s your return policy?

How do I make a return within Australia?

Do you offer exchanges?

Warranty and Terms of Use

How do I submit a warranty claim?

Returns & Refunds

What is your shipping policy?

Holiday Shipping Cut-Offs

Track my order

Do you offer free shipping?

Do you ship worldwide?

Split Shipment

Can I ship to a PO Box address? (PO Box, Parcel Locker, Parcel Collect or MyPost)