How do I make a return within Australia?Updated 10 months ago

We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging.

How to Return

Remember to reuse the original packaging and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging). You must also return any free promotional items you received with your original order.

Easy returns with Australia Post Collect & Return - No labels, no printing, no problem.

Visit our Returns Portal

You will need your order number & email address you entered when placing your order and follow the steps to initiate your return and create your return label. 

Complete the fields to submit your return.

Once submitted, you will be emailed your unique QR code.

Print your label at home or bring your packaged return to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they'll print one for you.

Choose to drop your return at any Post Office or Australia Post Box.

You'll be emailed tracking details so you can follow your return back to our warehouse.

Locate your nearest Australia Post location through the link below:
http://auspost.com.au/pol/app/locate

Refund process

Upon receipt of the returned item, we will examine it to ensure that it meets our return policy criteria. If the return is approved, a refund will be issued to the original method of payment.

Non-returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.