Frequently asked questions about returns, refunds and exchanges.
If goods are purchased between 1st November 2024 - 24th December 2024, we will allow a refund of those goods if returned by 22nd January 2025 provided the goods (including all tags, labels and packaging), are unused, unworn and undamaged, if you have
For information on the Christmas returns period please see our Christmas returns policy. Captain Fin wants to assure you are 100% satisfied with the product you purchased, which is why we are pleased to offer free returns on all items ordered via our
We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. Remember to reuse the original packaging and ensur
We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase and returning your existing merchandise to our online warehouse for a full refund.
Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and c
We would be more than happy to set you up with a warranty claim to see what we can do to help repair or replace your item as long as it falls within our warranty period and was purchased from an authorised dealer. To initiate your warranty claim, we