What is your cancellation policy?Updated 10 months ago

Once your order has been placed, it’s instantly sent through our system so that our warehouse team can begin picking your items, to get them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel or remove items from your order. Orders can generally be canceled within 4 hours.

Please request the order be cancelled through our Help Center or email our Customer Service team to request order cancellation.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received a shipping confirmation email, it is not possible to cancel your order. However, you can request a return or exchange once your order arrives.