Order Issues
Frequently asked questions about order issues.
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My Orders
Frequently asked questions about orders and payment.
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Can I edit or add anything to my order?
We can update ship to addresses but cannot amend the product on your order. Depending on the order status, we may be able to offer a cancellation for a full refund. You must move quickly though as the cancellation window is short! Our orders are proc
What is your cancellation policy?
Once your order has been placed, it’s instantly sent through our system so that our warehouse team can begin picking your items, to get them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel or remove items
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalising your order. • Only one code can be used per order. If you’re having trouble enteri
How can I obtain a copy of my invoice?
If you need a copy of your invoice from a previous online purchase you can email auonline.captainfin@liberatedbrands.com with your CF order # and one of our representatives would be more than happy to send you a copy of your invoice.