We are sorry to hear you received the wrong item in your order!. Simply contact our Customer Service team via our Help Center or email au.customerservice@captainfin.com.au and provide your Captain Fin Order Number as well as a photo of the item recei

We are sorry to hear you received the wrong item in your order! Simply <a href="https://www.captainfin.com.au/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin" rel="noopener noreferrer" target="_blank">contact our Customer Service team via our Help Center</a> or email <a href="mailto:au.customerservice@captainfin.com.au">au.customerservice@captainfin.com.au</a> and provide your Captain Fin Order Number as well as a photo of the item received and the name and style number of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. Once confirmed, one of our representatives would be more than happy to email you a pre-paid return label to have the product returned to us and once received the correct item will be immediately reshipped to you at no cost. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation!

What do I do if I receive the wrong item in my order?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Simply contact our Customer Service team via our Help Center or email auonline.captainfin@liberatedbrands.com. Please include an image of the damage.

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Simply <a href="https://www.captainfin.com.au/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin" rel="noopener noreferrer" target="_blank">contact our Customer Service team via our Help Center</a> or email <a href="mailto:auonline.captainfin@liberatedbrands.com" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">auonline.captainfin@liberatedbrands.com</a>&#xA0;Please include an image of the damage.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation!

What do I do if my item(s) arrives damaged?

If an entire order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorisation will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional tim

If an entire order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorisation will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank&#x2019;s policies. We apologise for any inconvenience this may cause.&#xA0;If one or more items in an order are found to be out of stock, we will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our despatch facility. Unfortunately, at this time we are unable to make substitutions for out-of-stock items.

Out of Stock Items.

Captain Fin

Frequently asked questions about order issues.

Order Issues

My Orders

Christmas return period